Easy and free returns

Returns accepted within 15 days from the date of receipt.

Returns are free* with © Mondial Relay from France, Belgium, Luxembourg and Spain.

Step 1: Return conditions #checklist

  • Which have been tried but not worn
  • Which are returned in their original box / packaging
  • The return form must be enclosed with the shipment

Above all, never use the shoebox as a return package. Put the shoebox back in the original packing box (or another one), and tape it!

If you didn't receive the return form with your order or if you can't find it, you just have to download it by clicking on the following button:   

Download the return form

CHECK! Verify that the requirements have been met, otherwise, we will not be able to accept your return and the parcel will be resent to you at your expense, it would be a real shame.

Step 2: How to send your return parcel

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According to your country, the return conditions are as follows:

> France / Belgium / Luxemboug / Spain

Create your Mondial Relay© free label by clicking on the button that corresponds with your country of residence: 

Make a return from France

Make a return from Belgium (FR)  Make a return from Belgium (NL)

Make a return from Luxembourg (FR)  Make a return from Luxembourg(NL)

Make a return from Spain

TIP ! The best way is to stick the new label above the old one, so there is no routing error.

After enclosing the return form with the parcel and stick the return label on it, you just have to drop off the parcel in a delivery point.

FIND A DELIVERY POINT >

KEEP! Once the label is generated, keep the confirmation email sent by Mondial Relay. It will allow you to track the delivery of the parcel, and give us the tracking number (10 numbers starting by -14) if you have questions about your return.

> Other countries

If you live outside these 4 countries, you can return items that do not suit you at your expense by using the carrier of your choice. We recommend that you choose a shipment with tracking and keep the tracking number of the package in case it is requested by the customer service.

Please send your package back to the following address:

VANESSA WU STORE - LOT 232
70 AVENUE VICTOR HUGO
93300 AUBERVILLIERS
FRANCE

Step 3: Refund

It will take about 10 days for the package to be sent to our warehouse, we will process it, and we will proceed with the refund. You will receive an automatic email once the refund has been made.

DONE! The refund will be made via the payment method used during the order, and will be visible on your account within 3 business days.

If you do not have news after 10 working days, do not hesitate to send us a message indicating the parcel tracking number so we can locate it.

Exchange

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You wanted to make an exchange? Just follow the classic return procedure and then place a new order! The shipping costs of the initial order are refunded if the entire order is returned.


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Free delivery
from 30€ of purchase*

Secure payment
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Free returns
In France, Belgium, Luxembourg and Spain

Customer service
Need an advice? From monday to friday

+33 (0)1 76 58 04 54