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At Vanessa Wu, your payment is 100% secure! No need to worry, your datas are protected thanks to an encrypted and secure server which allows us to forward safely your informations to the service provider selected for your payment. Rest assured we don’t have access to your credit card information!

Several payment methods are available on the e-shop: payment by the most widely used credit and debit cards (CB, Visa, Mastercard, American Express, etc), via PayPal and in three interest-free installments*!

Is the payment secure?

All transactions made on the e-shop by our service providers PayPlug, Stripe and Alma, renowned for their high level of security.

The transactions are also encrypted and secure, conforming to the highest security standards (SSL data encryption certificate).

Moreover, our website follows HTTPS protocol, guaranteeing the confidentiality of any data sent by the internet user. So you can reste assured that we never store your credit card information!

*How does the payment in 3 interest-free installments work?

To be eligible to the payment in 3 interest-free installments, you must be located in France or Belgium and have a cart in between 50€ and 2000€.

If you fulfill these conditions, the option « Pay in 3 interest-free installments » will be automatically available at the payment step of your order.

Once this option selected, you will then be redirected to a page managed by Alma (our service provider) to fill in the few required information to validate your payment.  No worries, this will only take an instant!  Indeed, you simply have to indicate your contact information and your credit card data.

On this page, you will find your repayment schedule with the dates and amounts of the future direct debits (a first payment is immediate, then on D+30 and D+60).

Once all the informations are fulfilled and the payment is validated by Alma, please wait to be automatically redirected on Vanessa Wu’s e-shop for your order to be confirmed.

Please note: if you leave the page too early, your payment and order won’t be validated!

Why do I have to share my data with Alma?

The payment in 3 interest-free installments is managed by our service provider Alma, that we chose for its ease of use. The payment is immediate, while many other traditional split payment are more complex.

Alma requires your bank data to dynamically evaluate your financial solvency . If needed, some additional information can be asked to validate your request, but also and mostly to avoid frauds.

The personal data you share with Alma (such as your name, email and phone number) allow them to keep contact with you all along your payment by installments.  

However, Alma never receives your security codes, nor your log in information and password. These information are neither collected no stored by Alma and your personal data are not used for commercial purposes.


Payment in three interest-free installmentsin France and Belgium (from 50€ of purchase)

Free deliveryin France, Belgium, Luxembourg and Spain

Free returnsIn France, Belgium, Luxembourg and Spain

Customer serviceshop@vanessawu.fr

+33 (0)1 76 58 04 54