Simplified and free returns

Returns are now free* with © Mondial Relay!

* from France, Belgium, Luxembourg and Spain.
 

You have 15 days from the receipt of your parcel to make a return.

We accept shoe returns:

  • Which have been tried but not worn
  • Which are returned in their original box

Above all, never use the shoebox as a return package. Put the shoebox back in the original packing box and tape it!

CHECK! Check that these conditions are all met, otherwise we will not accept your return and the package will be returned at your expense, which would be really bad.

 

Step 1

Metropolitan France, Belgium, Luxembourg and Spain 

To make a return, click on one of the links below:

Make a return from france

Make a return from belgium (FR)  Make a return from belgium (NL)

Make a return from LUXEMBOURG (FR)  Make a return from LUXEMBOURG (NL)

Make a return from spain

Our new return policy is being implemented little by little! Soon, a return form will be attached to your order to facilitate your returns. In the meantime, we kindly ask you to attach a free paper to your parcel with the following information:
 

  • Last name
  • Order number
  • Reference and size returned
  • Reason for return

KEEP! Once the label is generated, keep the confirmation email sent by Mondial Relay. It will allow you to track the delivery of the parcel, and give us the tracking number if you have questions about your return.

Other countries

If you live outside these 4 countries, you can return items that do not suit you at your expense by using the carrier of your choice. We recommend that you choose a shipment with tracking and keep the tracking number of the package in case it is requested by the customer service.

Please send your package back to the following address:

VANESSA WU STORE

69-71 AVENUE VICTOR HUGO

93300 AUBERVILLIERS

FRANCE

 

Step 2

It will take about 10 days for the package to be sent to our warehouse, we will process it, and we will proceed with the refund. You will receive an automatic email once the refund has been made.

If you do not have news after 10 working days, do not hesitate to send us a message indicating the parcel tracking number so we can locate it.

 

Step 3

DONE! The refund will be made via the payment method used during the order, and will be visible on your account within 3 business days.

 

Exchange

You wanted to make an exchange? Just follow the classic return procedure and then place a new order! The shipping costs of the initial order are refunded.


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Free delivery
from 30€ of purchase

Secure payment
SSL Secure

Free returns
In France, Belgium, Luxembourg and Spain

Customer service
Need an advice? From monday to friday

+33 (0)1 76 58 04 54